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New this year for 2007:  ABC's of Supervisory Training Learn the key basic skills for supervisors including: Delegation, Motivation, Coaching, Performance Management, Managing Conflict, Managing Challenging People, Facilitating Meetings, and Developing Teams.
Customer Service: The customer service course teaches tactical skills
and hands-on strategies for giving top-notch customer service to both your
internal and external customers. How to "Go the Extra Mile" and Manage Difficult
Customers are two key areas of focus in the customer service course.
Revised training:
Myers Briggs for Teams with Dr. Berney is a one day training
including individual results of Myers Briggs, team composite results
of Myers Briggs, and identification of specific strategies for enhanced
team communication, problem-solving and decision-making.
Public Speaking Practice: Dr.
Berney now provides public speaking services on:
- Motivating & Inspiring Others
- Emotional Intelligence
- Myers Briggs and Teams
- Conflict Management
- Change Management
- Dealing with Challenging People
- Win-Win Negotiation
- Team Building
View a short video of Dr.
Berney speaking on the topic of Teams at a client site.
See what clients say
about Dr. Berney in a brief video testimonial.
Check out Dr. Mancini’s Executive Coaching Services, Training Offerings, OD Work, and RoundTable Theatre for Business, as well as what clients say about him.
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Providing Services in:
Myers Briggs Training and Consulting
Team Building Training
Customer Service Skills
Leadership Development
Retreat and Meeting Facilitation
Organizational Consulting
Conflict Resolution Training
Negotiation Skills
Diversity Awareness
Management Coaching
Communication Skills
Performance Management
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CLIENT TESTIMONIALS
"Thanks for all of your help. Based on feedback from our senior staff, I
think this week (the offsite you led) was a defining fundamental shift off
of a path we were on and has opened up a future for us that was not possible
prior to the meetings. I am very grateful to you for that."
Jason Paterniti, Managing Principal
Global Risk Capital
"Liz made the day both productive and valuable
through her high energy, positive attitude, and tremendous subject
knowledge and facilitation skills."
Jamie Ambrosi, Acting Deputy Director, Baldrige National Quality Program
"Liz is a wonderfully energetic facilitator and speaker! She is able to translate the complex and abstract into the understandable and practical. The leaders loved her high-energy delivery of the cutting edge material on win-win negotiation.
Suzanne Zaldivar, Former Senior Consultant in Organization Effectiveness, Fannie Mae
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