CLIENT TESTIMONIALS

"Liz made the day enjoyable with her keen sense of humor and her innate knowledge of relating to a variety of different personalities. The feedback from the staff was extremely positive. Her high energy, vast knowledge and 'can do' attitude make her a pleasure to work with."
Kelly Fredrick, COO, DBC Public Relations

"Liz is always professional, organized and prepared. Her delivery style was fresh, energetic and comfortable. She is a very entertaining and knowledgeable speaker and trainer. She is able to listen well to the needs of her audeince and then tailor the program material to those needs. She uses different style of delivery for optimal learning, i.e., lecture, cases, group exercises. Participants noted in their evaluations that they found her inspiring."
Harriet Joseph, Sr. HR Generalist, US Pharmacopeia

"Dr. Berney's presentation style is very well received across a broad spectrum of audiences, from scientist and engineers, to general managers and human resource personnel. Her energy, experience and practical solutions are key to our clients' successes."
Janet Germano-Medina, Program Manager, Office of Professional Studies, University of Maryland

Workplace Conflict Management

Conflict at work is not only to be managed but also to be leveraged. From conflict, we can learn more about ourselves, about others as well as about the content of the discussion. Berney Associates offers several courses addressing conflict management.

Conflict Management Skills Workshop (full day)

In this one-day course, participants learn:

Models for diagnosing conflict
Key conflict management tactics
Their conflict management style
Which conflict styles work best in different kinds of situations
How to diffuse anger and deal with resistance
How to listen actively and show empathy
How to give and receive feedback effectively

This interactive course includes small group discussion, tailored cases, self-assessment, conflict role-plays, listening and feedback skill practices and a film from the John Cleese Management series.

Managing Challenging People Workshop (full day)

In this one-day course, participants learn how to:

Discern between challenging people and challenging situations
Use a typology of different kinds of challenging people
Choose tailored strategies to address each kind of challenging person
Prepare for a feedback meeting with a challenging person
Actively listen, empathize and come to agreement on behavior changes with the challenging person

This interactive course includes small group discussion, tailored cases, self-assessment, conflict role-plays, listening and feedback skill practices and role-play activities.

Negotiation Skills Workshop (two days)

In this two-day course, participants learn, practice and apply key interests-based negotiation tenets from the Harvard Negotiation Program.

They learn how to:

Separate people from the problem
Be firm and friendly
Identify each party’s interests
Brainstorm possible options
Analyze options
Create legitimate standards by which to assess solutions
Create win-win solutions that meet everyone’s needs

The class includes: two tailored negotiation cases (which all participants negotiate), a self assessment instrument, a film from the John Cleese Management Series, skill practices in identifying interests and options, and instructor-provided feedback on participants’ negotiation styles.

Presentations

From Pain to Gain: Conflict Management at Work

This two hour presentation addresses the benefits of conflict at work along with keys to diagnosing conflict and tactics for managing conflict. Strategies addressed include: active listening, providing constructive feedback, showing empathy, identifying interests and options and creating constructive dialogue. This interactive presentation includes small group activities and large group discussion.